Part-time Customer Service Representative 1 - Hicksville, OH

WesBanco; Hicksville Township (OH); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

WesBanco in Hicksville, OH is seeking a dedicated Customer Service Representative (CSR) to process transactions accurately and deliver outstanding customer service. You will be the first point of contact for customers and help identify referral opportunities while adhering to bank policies.

This 100% in-office role requires basic math, strong communication, and the ability to multi-task in a fast-paced banking environment.

Competenze

• Excellent customer service skills and ability to communicate clearly.
• Experience handling cash and performing transactions accurately.
• Ability to identify referral opportunities and promote banking products.
• Strong organizational skills and multi-tasking in a busy branch.

Mansioni

• Accepts and accurately processes financial service transactions.
• Maintains cash drawer and balances cash accurately.
• Balance cash and follow cash handling procedures.
• Adheres to security and audit procedures and protects information.
• Provide excellent customer service as the in-branch first contact.
• Identify referral opportunities and route to appropriate banking line.
• Support sales and service goals through customer interactions.

Conoscenze

Customer service

Cash handling

Sales

Attention to detail

Formazione

High School Diploma or GED

Descrizione del lavoro

Essential Functions

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify Referral Opportunities

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be at our Hicksville Office.

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills And Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations
• Sound Mathematical And Analytical Skills Preferred.
• Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Must have excellent organizational skills and the ability to multi-task ad to be flexible.

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.