Banking Customer Service Specialist On-Site

Hired by Matrix, Inc.; Columbus (OH); Sur place; USD 22 000 - 28 000; Temps partiel

Résumé du poste

Matrix, Inc. is seeking a Customer Service Representative to handle inbound calls and assist customers with accounts in a fast-paced financial services setting.

This on-site contract role requires professionalism, accuracy, and a focus on delivering world-class service. The ideal candidate will have at least 1 year in customer service or call center roles, and either a college degree or prior contact center experience.

Qualifications

• Preference for college degree or previous contact center experience.
• At least 1 year of customer service, sales, or call center experience.
• Ability to work in a fast-paced, team-oriented environment.
• Aptitude to multi-task and adapt to change in a busy financial service center.
• Highly professional and committed to world-class service.

Responsabilités

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with accuracy and efficiency, meeting key department performance metrics.
• Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.

Connaissances

Customer service

Teamwork

Multi-tasking

Adaptability

Professionalism

Formation

College degree

Description du poste

Matrix, Inc. is seeking a Customer Service Representative to handle inbound calls and assist customers with accounts in a fast-paced financial services setting.

This on-site contract role requires professionalism, accuracy, and a focus on delivering world-class service. The ideal candidate will have at least 1 year in customer service or call center roles, and either a college degree or prior contact center experience.