IT Service Desk Specialist - Onsite Finance Support

Hired by Matrix, Inc; Columbus (OH); In loco; USD 22.000 - 33.000; Part-time

Descrizione del lavoro

Matrix, Inc is hiring an IT Service Desk Agent to provide fast, friendly support in a global financial services environment. You’ll handle calls and live chats in a 24x7 setting, document issues, and resolve hardware/software problems on Windows systems.

Ideal candidates have 2–5 years in a high-paced tech role, strong communication, and problem-solving skills. This onsite contract role requires afternoon coverage through late evenings in Columbus, OH.

Competenze

• High school diploma or GED.
• 2–5 years in a fast-paced financial services environment.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Technical aptitude to learn and support IT systems and applications.
• Proficient in Windows-based systems.

Mansioni

• Serve as the first contact for end users via phone and live chat in a 24x7x365 environment.
• Deliver exceptional customer service, resolve technical issues, and document in the ticketing system.
• Troubleshoot, multitask, and use knowledge bases to achieve high first-contact resolution.
• Identify opportunities to streamline or automate processes to improve operations.
• Provide front-line support for enterprise software, hardware, peripherals, and infrastructure.
• Investigate, diagnose, resolve, and recover from hardware/software problems.
• Maintain professionalism, empathy, and a customer-first mindset during interactions.
• Document all interactions clearly with problem details and resolutions.
• Communicate ticket status and next steps to users promptly.
• Collaborate with teammates to ensure service excellence and share knowledge.
• Be flexible with shifts, including holidays, overtime, and weekends.

Formazione

High school diploma or GED

Strumenti

Ticketing system

Knowledge base

Diagnostic tools

Descrizione del lavoro

Matrix, Inc is hiring an IT Service Desk Agent to provide fast, friendly support in a global financial services environment. You’ll handle calls and live chats in a 24x7 setting, document issues, and resolve hardware/software problems on Windows systems.

Ideal candidates have 2–5 years in a high-paced tech role, strong communication, and problem-solving skills. This onsite contract role requires afternoon coverage through late evenings in Columbus, OH.