Customer Service Representative

Hired-By-Matrix,-Inc.; Columbus (OH); On-site; USD 22,000 - 28,000; Part time

Job summary

Matrix, Inc. is seeking a Customer Service Representative to handle inbound calls and assist customers with accounts in a fast-paced financial services setting.

This on-site contract role requires professionalism, accuracy, and a focus on delivering world-class service. The ideal candidate will have at least 1 year in customer service or call center roles, and either a college degree or prior contact center experience.

Qualifications

• Preference for college degree or previous contact center experience.
• At least 1 year of customer service, sales, or call center experience.
• Ability to work in a fast-paced, team-oriented environment.
• Aptitude to multi-task and adapt to change in a busy financial service center.
• Highly professional and committed to world-class service.

Responsibilities

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with accuracy and efficiency, meeting key department performance metrics.
• Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.

Skills

Customer service

Teamwork

Multi-tasking

Adaptability

Professionalism

Education

College degree

Job description

At-a-Glance:

Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Customer Service Representative.

Position Type:

• Contract
• On-Site

Required:

• Preference for 1 of the following:
  • College Degree OR
  • Previous contact center experience.
• At least 1 year of customer service, sales, or call center experience.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center.
• Highly professional, career driven, and committed to World-Class Service.

Responsibilities:

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.

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