Onsite Banking Support Specialist — Fast-Paced Service Pro

TP; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Vision and dental coverage

FSA plans

Retailer discounts

Job summary

TP is seeking a Banking Customer Support Specialist on-site in McAllen, TX. You will be the primary contact for clients, handling inbound and outbound inquiries with a focus on accuracy and courtesy in a fast-paced environment.

You will use web-based tools to resolve questions, escalate when needed, and contribute to a positive customer experience by delivering timely solutions and clear communication. Prior call center and basic tech skills are a plus.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Connect with customers via phone/email/chat to resolve questions.

Skills

Call center experience

Customer service experience

Typing speed 25 WPM

Windows fundamentals

Sales experience (preferred)

Network troubleshooting (entry-level)

Ability to work 18+

Education

High School Diploma or equivalent

Tools

Desktop computer systems

Job description

TP is seeking a Banking Customer Support Specialist on-site in McAllen, TX. You will be the primary contact for clients, handling inbound and outbound inquiries with a focus on accuracy and courtesy in a fast-paced environment.

You will use web-based tools to resolve questions, escalate when needed, and contribute to a positive customer experience by delivering timely solutions and clear communication. Prior call center and basic tech skills are a plus.