Banking Customer Service Specialist — On-site

City National Bank; Cross Roads (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is hiring a Customer Service Representative to join our on-site team. You will greet customers, resolve inquiries, and advise on banking products while handling deposits, withdrawals, and transfers with accuracy.

The role emphasizes delivering exceptional service, maintaining records per regulations, and guiding customers through online and mobile banking. A high school diploma is required, with banking experience a plus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills with banking software.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online banking.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to resolve complex customer issues.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is hiring a Customer Service Representative to join our on-site team. You will greet customers, resolve inquiries, and advise on banking products while handling deposits, withdrawals, and transfers with accuracy.

The role emphasizes delivering exceptional service, maintaining records per regulations, and guiding customers through online and mobile banking. A high school diploma is required, with banking experience a plus.