Banking Customer Service Specialist | Help Customers Thrive

Prosperity Bank; Houston (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Prosperity Bank is seeking a Full Time Customer Service Representative to join our Call Center in the Houston area. The role focuses on delivering excellent customer service, resolving inquiries, and cross-selling suitable deposit and loan products.

Ideal candidates have strong communication skills, are well organized, and able to handle high call volumes with professionalism. Flexible scheduling and commitment to maintaining the bank's positive reputation are expected.

Qualifications

• Associate Degree/Two years of related experience and/or training.
• Preferred knowledge of Prosperity Bank products, services, and policies.

Responsibilities

• Takes customer calls and answers questions to resolve problems.
• Assists customers with checking, savings, time deposits, IRAs, loans, and other services.
• Maintains privacy of customer information and adheres to bank policies.

Skills

Excellent communication

Public relations

Well organized

Ability to work under pressure

Overtime availability

Education

Associate degree & related experience

Job description

Prosperity Bank is seeking a Full Time Customer Service Representative to join our Call Center in the Houston area. The role focuses on delivering excellent customer service, resolving inquiries, and cross-selling suitable deposit and loan products.

Ideal candidates have strong communication skills, are well organized, and able to handle high call volumes with professionalism. Flexible scheduling and commitment to maintaining the bank's positive reputation are expected.