Banking Customer Experience Specialist

Prosperity Bank; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Prosperity Bank is seeking a Customer Service Center professional in Texas to deliver outstanding service, answer questions, and resolve problems across a variety of banking products. The role requires strong communication and a customer-first approach.

You will handle accounts, deposits, loans, and online banking tasks while maintaining professionalism and adherence to bank policies. Overtime flexibility and teamwork are valued in this fast-paced environment.

Qualifications

• Associate Degree/Two years of related experience and/or training; or the equivalent combination of education and work-related experience.

Responsibilities

• Provides excellent customer service and resolves customer questions or problems.
• Handles a broad range of financial services including opening/closing accounts and deposits.
• Assists customers with Checking, Savings, Time Deposits, IRAs, Loans, and more.
• Maintains professional relationships and adheres to bank policies and schedules.
• Takes customer calls and aims to meet call quality standards.

Skills

Excellent communication

Public relations

Excellent computer skills

Well organized

Work well under pressure

Overtime flexibility

Education

Associate degree or equivalent

Job description

Prosperity Bank is seeking a Customer Service Center professional in Texas to deliver outstanding service, answer questions, and resolve problems across a variety of banking products. The role requires strong communication and a customer-first approach.

You will handle accounts, deposits, loans, and online banking tasks while maintaining professionalism and adherence to bank policies. Overtime flexibility and teamwork are valued in this fast-paced environment.