Banking Customer Care Specialist – Flexible Schedule

Prosperity Bank and Trust Co; Plano (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Prosperity Bank and Trust Co. is seeking a Full-Time CSR in the Plano Operations center to handle customer calls, open and service accounts, and promote bank products. The role requires professional customer service, accurate data handling, and a commitment to privacy and security.

The ideal candidate will have an Associate degree or equivalent experience, at least 1 year in customer service, and strong communication skills. Overtime may be required, with a focus on meeting call quality targets.

Qualifications

• Associate Degree or two years of related experience and/or training.
• Preferred knowledge of bank products, services, and policies/procedures.
• 1 year Customer Service experience.

Responsibilities

• Answer customer calls and resolve questions and problems.
• Assist customers with checking, savings, time deposits, IRAs, loans, and related services.
• Maintain customer information privacy and handle inquiries professionally.
• Meet call quality goals and uphold the bank's professional reputation.
• Coordinate with other departments as needed and support team objectives.

Skills

Communication skills

Public relations

Well organized

Working under pressure

Education

Associate degree

Job description

Prosperity Bank and Trust Co. is seeking a Full-Time CSR in the Plano Operations center to handle customer calls, open and service accounts, and promote bank products. The role requires professional customer service, accurate data handling, and a commitment to privacy and security.

The ideal candidate will have an Associate degree or equivalent experience, at least 1 year in customer service, and strong communication skills. Overtime may be required, with a focus on meeting call quality targets.