Banking Customer Service Specialist - Call Center

Prosperity Bank; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Prosperity Bank is seeking a full-time Customer Service Representative for its Call Center in Plano, Texas. The role involves handling customer calls, resolving inquiries, and guiding customers through banking products and services with a focus on accuracy and courtesy.

Ideal candidates will have an Associate Degree or related experience, excellent communication, and the ability to work in a fast-paced environment, including overtime as needed.

Qualifications

• Associate Degree or two years of related experience and/or training, or equivalent combination of education and experience.
• Strong communication and computer skills.
• Ability to work well under pressure and adapt to a retail banking environment.

Responsibilities

• Answer customer calls and resolve questions or problems promptly and courteously.
• Assist customers with accounts, deposits, loans, and online banking services.
• Maintain professional relationships with customers and colleagues in the Call Center.

Skills

Communication

Computer skills

Organization

Pressure handling

OT flexibility

Education

Associate Degree

Related experience

Job description

Prosperity Bank is seeking a full-time Customer Service Representative for its Call Center in Plano, Texas. The role involves handling customer calls, resolving inquiries, and guiding customers through banking products and services with a focus on accuracy and courtesy.

Ideal candidates will have an Associate Degree or related experience, excellent communication, and the ability to work in a fast-paced environment, including overtime as needed.