Banking Customer Service Specialist – Growth & Benefits

City National Bank of West Virginia; Nicholasville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking Customer Service Representatives to join our on-site team in Nicholasville, KY. We value individuals who deliver exceptional service and assist customers with banking products and self-service options.

You will handle inquiries, process deposits and transfers, maintain records, and coordinate with internal teams to resolve issues. A high school diploma is required; prior banking or customer service experience is a plus; strong communication and problem-solving

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking Customer Service Representatives to join our on-site team in Nicholasville, KY. We value individuals who deliver exceptional service and assist customers with banking products and self-service options.

You will handle inquiries, process deposits and transfers, maintain records, and coordinate with internal teams to resolve issues. A high school diploma is required; prior banking or customer service experience is a plus; strong communication and problem-solving