Banking Customer Experience Specialist

City National Bank Of Wv; Louisa (KY); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Career growth

Job summary

City National Bank in Louisa, KY, is hiring a Customer Service Representative for an on-site, part-time position. The role focuses on delivering excellent customer service, handling inquiries, guiding customers to banking solutions, and processing routine transactions with accuracy.

Ideal candidates will have a high school diploma, strong communication skills, and familiarity with banking software. This role emphasizes customer-focused service and collaboration with internal teams to resolve

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Louisa, KY, is hiring a Customer Service Representative for an on-site, part-time position. The role focuses on delivering excellent customer service, handling inquiries, guiding customers to banking solutions, and processing routine transactions with accuracy.

Ideal candidates will have a high school diploma, strong communication skills, and familiarity with banking software. This role emphasizes customer-focused service and collaboration with internal teams to resolve