Banking Customer Service Specialist

WesBanco; Fort Wayne (IN); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO

Holidays

Shift premium

401(k)

Job summary

WesBanco in Fort Wayne, Indiana, is seeking a Customer Service Specialist I to identify, respond to, and resolve customer inquiries related to bank products and services in the call center. You will be the primary contact with customers, delivering professional support while meeting departmental service levels.

Responsibilities include handling inbound calls across queues, guiding customers through digital banking, correcting account information, and maintaining knowledge of banking products.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from all queues and resolve customer requests.
• De-escalate situations or escalate to supervisor when needed.
• Assist customers with digital banking services and devices to support and promote online banking.

Skills

Customer service

Call center

De-escalation

Communication

Education

High school diploma or GED

Job description

WesBanco in Fort Wayne, Indiana, is seeking a Customer Service Specialist I to identify, respond to, and resolve customer inquiries related to bank products and services in the call center. You will be the primary contact with customers, delivering professional support while meeting departmental service levels.

Responsibilities include handling inbound calls across queues, guiding customers through digital banking, correcting account information, and maintaining knowledge of banking products.