Banking Call Center Associate - Customer Care (Remote)

WesBanco, Inc.; Indianapolis (IN); On-site; USD 34,000 - 52,000; Full time

Job summary

WesBanco Bank Inc. in Indianapolis seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center.

The role is the primary customer contact, delivering professional support while meeting required metrics. Responsibilities include handling inbound calls, supporting digital banking, de-escalating issues, and ensuring accurate account information.

Qualifications

• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• High school diploma or GED required.
• Customer service experience within banking or financial institution preferred.
• Willingness to work a flexible schedule and adapt to changing hours.

Responsibilities

• Process inbound calls from all queues, including account questions and digital banking information.
• Identify and resolve customer issues and provide accurate information.
• Assist customers with digital banking services on Apple and Android devices.
• Complete transactions and correct account information with correct business partners.
• Attend weekly quality reviews and monthly departmental meetings.
• Adhere to call metrics, schedule adherence, and customer satisfaction targets.
• Maintain knowledge of deposit, loan, digital banking services, and other banking products.

Skills

Customer service

Call center

De-escalation

Multitasking

Communication skills

Digital banking

Android/iOS support

Time management

Remote environment

Education

High school diploma or GED

Tools

PC proficiency

Home networking basics

Banking software

Job description

WesBanco Bank Inc. in Indianapolis seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services in the call center.

The role is the primary customer contact, delivering professional support while meeting required metrics. Responsibilities include handling inbound calls, supporting digital banking, de-escalating issues, and ensuring accurate account information.