Banking Customer Service Specialist

WesBanco Bank Inc.; Elizabethtown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Kentucky is seeking a Customer Service Representative to provide outstanding service, process transactions accurately, and safeguard customer information. You will be the first point of contact for customers, handling referrals and supporting sales efforts.

The role emphasizes cash handling, security, and product knowledge, with responsibilities spanning daily banking tasks, customer interaction, and teamwork to meet banking center goals.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of cash handling or customer service experience preferred.
• Ability to read and write simple correspondence.

Responsibilities

• Models the Bank's Mission, Vision, and Pledge.
• Accepts and processes all financial service transactions.
• Maintains CSR cash drawer with proper balancing.
• Complies with security and audit procedures.
• Keeps employee and customer information confidential.
• Answers calls and supports Banking Center needs.
• Meets annual referral goals as assigned.
• Routes referrals to the correct line of business.
• Makes outbound calls to support sales and service.
• Maintains knowledge of Bank products and services.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational & Security Proficiency

Identify Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Kentucky is seeking a Customer Service Representative to provide outstanding service, process transactions accurately, and safeguard customer information. You will be the first point of contact for customers, handling referrals and supporting sales efforts.

The role emphasizes cash handling, security, and product knowledge, with responsibilities spanning daily banking tasks, customer interaction, and teamwork to meet banking center goals.