Banking Customer Experience & Referrals Specialist

wesbancocareers; Kentucky; On-site; USD 28,000 - 38,000; Full time

Job summary

WesBanco seeks a Customer Service Representative to be the first point of contact for clients, handling transactions and questions. You will identify sales opportunities while maintaining strong confidentiality and accuracy in processing banking activities.

The role emphasizes excellent service, precise cash handling, and adherence to banking policies in a fast-paced branch environment in Kentucky.

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.
• Ability to multi-task and stay organized.
• Strong written and verbal communication skills.

Responsibilities

• Accept and process financial service transactions accurately.
• Provide excellent customer service as the first contact for clients.
• Balance cash drawer and follow cash handling procedures.
• Identify referral opportunities and promote bank products.
• Maintain confidentiality of employee and customer information.

Skills

Customer Service

Cash Handling

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Outlook 365

Banking Software

Job description

WesBanco seeks a Customer Service Representative to be the first point of contact for clients, handling transactions and questions. You will identify sales opportunities while maintaining strong confidentiality and accuracy in processing banking activities.

The role emphasizes excellent service, precise cash handling, and adherence to banking policies in a fast-paced branch environment in Kentucky.