Banking Customer Care & Referrals Specialist

WesBanco Bank Inc.; Elizabethtown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Elizabethtown, KY seeks a Customer Service Representative to provide accurate financial transactions and excellent customer service while safeguarding customer information.

You will identify referral opportunities and route complex issues to the appropriate line of business, supporting the Banking Center’s sales and service goals. Responsibilities include handling cash drawer balancing, adhering to security and audit procedures, and maintaining product knowledge to assist

Qualifications

• Excellent customer service skills and ability to handle transactions accurately.
• Operational and security procedures knowledge to protect customer data and assets.
• Ability to identify referral opportunities and promote bank products as appropriate.

Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Elizabethtown, KY seeks a Customer Service Representative to provide accurate financial transactions and excellent customer service while safeguarding customer information.

You will identify referral opportunities and route complex issues to the appropriate line of business, supporting the Banking Center’s sales and service goals. Responsibilities include handling cash drawer balancing, adhering to security and audit procedures, and maintaining product knowledge to assist