Banking Customer Service & Solutions Specialist

Dedham Savings; Dedham (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Dedham Savings is seeking a Branch Associate to deliver excellent customer service, open/close accounts, and process a range of banking transactions. You will cross-sell products, maintain product knowledge, and support teller duties as needed while upholding bank policies and security procedures.

The role emphasizes accurate cash handling, attention to detail, and strong communication to assist customers and colleagues in a fast-paced branch environment.

Qualifications

• High school diploma or GED.
• 1+ years of customer service or teller experience.
• Good communication, customer service, and organizational skills.
• Basic knowledge of bank products and services.
• Ability to use office equipment and computer terminals.
• Ability to read and interpret safety rules and procedures.
• Ability to draft routine reports and correspondence.
• Strong spoken communication to address customers and employees.

Responsibilities

• Greet customers and provide efficient, courteous service in person or by phone.
• Open/close accounts and process transactions.
• Explain and cross-sell bank products and services.
• Maintain knowledge of bank products and services.
• May perform teller duties as needed.
• Process transactions and issue receipts.
• Respond to customer inquiries and correct errors.
• Assist with IRA and loan transactions and other banking activities.
• Participate in branch meetings and sales activities.

Skills

Customer service

Communication

Organizational skills

Basic math

Typing skills

Education

High school diploma or GED

Tools

Word

Excel

Bank software

Job description

Dedham Savings is seeking a Branch Associate to deliver excellent customer service, open/close accounts, and process a range of banking transactions. You will cross-sell products, maintain product knowledge, and support teller duties as needed while upholding bank policies and security procedures.

The role emphasizes accurate cash handling, attention to detail, and strong communication to assist customers and colleagues in a fast-paced branch environment.