Dynamic Banking Teller & Customer Care Pro

Associated Bank; Fairbury (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) and Pension

Paid time off

Diversity-focused groups

Professional development

Employee stock purchase plan

Job summary

Associated Bank is seeking a Teller to provide exceptional customer service and accurately process transactions in a fast-paced branch environment. You will identify customer needs and promote financial solutions while supporting daily operations, including vaults and ATMs.

Qualified candidates have a high school diploma or equivalent and up to 2 years of customer service experience; retail banking experience is a plus. The role offers growth and development within a community-focused team.

Qualifications

• High school diploma or equivalent
• Up to 2 years of demonstrated customer service experience

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Teller to provide exceptional customer service and accurately process transactions in a fast-paced branch environment. You will identify customer needs and promote financial solutions while supporting daily operations, including vaults and ATMs.

Qualified candidates have a high school diploma or equivalent and up to 2 years of customer service experience; retail banking experience is a plus. The role offers growth and development within a community-focused team.