In-Branch Banking Customer Experience Specialist

Capital Bank, N.A.; Rockville (MD); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life Insurance

Disability Insurance

401k

Job summary

Capital Bank, N.A. is seeking an associate to service deposit accounts, open new accounts, process changes, and resolve issues. You will support customer satisfaction and align with bank policies while cross-selling products.

The role requires basic education and cash-handling experience, with in-person work at the Church Street Branch. Proficiency in Microsoft Word/Excel and strong communication are important.

Qualifications

• Excellent oral and written communication skills.
• Detail oriented.
• Ability to work successfully with a wide variety of people in a team environment.
• Willingness to work at other locations when necessary.

Responsibilities

• Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
• Ensure a high level of customer satisfaction through the delivery of superior service
• Conduct all tasks following established bank policies and procedures
• Identify opportunities to cross-sell additional products and services to existing customers
• Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services.
• Actively support all marketing campaigns
• Participate in outbound calling activities

Skills

Excellent oral and written沟通 skills

Education

One year of college education or equivalent work experience

Tools

Microsoft Office (Word & Excel)

Job description

Capital Bank, N.A. is seeking an associate to service deposit accounts, open new accounts, process changes, and resolve issues. You will support customer satisfaction and align with bank policies while cross-selling products.

The role requires basic education and cash-handling experience, with in-person work at the Church Street Branch. Proficiency in Microsoft Word/Excel and strong communication are important.