Customer Experience Banker

Dedham Savings; Needham (MA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Dedham Savings is seeking a Customer Service Representative for our Needham branch. Under supervision, you will greet customers, open/close accounts, and handle a variety of transactions to support sales and customer service goals.

You will explain checking/savings, IRA, loan products, and digital services while maintaining knowledge of offerings and supporting teller tasks when required. Strong communication and accuracy are essential.

Qualifications

• Customer service experience and strong communication are essential.
• Ability to process a variety of transactions accurately.
• Familiarity with bank products and services.

Responsibilities

• Greet customers and provide courteous service in person and by phone.
• Open and close accounts and process transactions.
• Explain and cross-sell banking products and services.
• Maintain knowledge of products and services and assist with teller duties as needed.

Skills

Customer service

Communication skills

Cash handling

Office software

Mathematical ability

Education

High school diploma or GED

Tools

Office software

Job description

Dedham Savings is seeking a Customer Service Representative for our Needham branch. Under supervision, you will greet customers, open/close accounts, and handle a variety of transactions to support sales and customer service goals.

You will explain checking/savings, IRA, loan products, and digital services while maintaining knowledge of offerings and supporting teller tasks when required. Strong communication and accuracy are essential.