Banking Customer Service & Sales Specialist

First Hawaiian Inc.; Kailua (HI); On-site; USD 29,000 - 34,000; Full time

Job summary

First Hawaiian Bank is seeking a Customer Service Representative I for the Kona Branch to deliver exceptional customer service and promote the bank’s products and services.

The role requires an Associate's degree in business or equivalent skills, plus 2 years in a banking or retail sales environment, strong communication skills, and the ability to handle confidential information. Schedule includes M-F 8-5, with some Saturday rotation; Kona location with competitive hourly pay and incentives.

Qualifications

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• PC skills in word processing required.
• Must be able to type 35wpm

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote the Bank’s products and services and inform customers of benefits and features.
• Act as initial contact for referral of customers to personal bankers and specialized areas (loans, credit cards, etc.).
• Maintain a professional image and appearance as a representative of the Bank.

Skills

Customer service

Sales presentations

Verbal & interpersonal communication

Typing 35 wpm

PC skills

Education

Associates degree in business

Equivalent work skills

Job description

First Hawaiian Bank is seeking a Customer Service Representative I for the Kona Branch to deliver exceptional customer service and promote the bank’s products and services.

The role requires an Associate's degree in business or equivalent skills, plus 2 years in a banking or retail sales environment, strong communication skills, and the ability to handle confidential information. Schedule includes M-F 8-5, with some Saturday rotation; Kona location with competitive hourly pay and incentives.