Banking Customer Advocate & Referrals Specialist

First Hawaiian Inc.; Kailua (HI); On-site; USD 26,000 - 31,000; Full time

Job summary

First Hawaiian Bank is seeking a Customer Service Representative I for the Kailua Branch in Oahu. You will deliver quality service to customers inside and outside the branch, promote bank products, and identify opportunities to refer customers to personal bankers and loan specialists.

The role emphasizes a professional image, strong communication, and the ability to handle confidential information. Hours are standard business times with occasional Saturday shifts and a pay range noted.

Qualifications

• Associate's degree in business or equivalent work skills.
• Minimum of 2 years in a commercial savings teller or similar sales role.
• Strong verbal and interpersonal communication skills for sales presentations.
• Ability to handle confidential information with good judgement.
• PC skills and typing proficiency (35 wpm).

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch.
• Promote bank products and services and inform customers of benefits and features.
• Refer customers to personal bankers and specialized areas such as loans or credit cards.
• Maintain professional image and appearance as a bank representative.

Skills

Communication

Sales ability

Interpersonal skills

Typing 35 wpm

Education

Associate's degree in business

Job description

First Hawaiian Bank is seeking a Customer Service Representative I for the Kailua Branch in Oahu. You will deliver quality service to customers inside and outside the branch, promote bank products, and identify opportunities to refer customers to personal bankers and loan specialists.

The role emphasizes a professional image, strong communication, and the ability to handle confidential information. Hours are standard business times with occasional Saturday shifts and a pay range noted.