Banking Customer Service & Referrals Specialist

WesBanco Bank Inc.; Elizabethtown (KY); On-site; USD 19,000 - 26,000; Full time

Job summary

WesBanco Bank Inc. in Kentucky seeks a Customer Service Representative (CSR) to handle transactions accurately and provide outstanding customer service as the first point of contact.

The CSR will identify referral opportunities and support Banking Center operations while maintaining confidentiality and product knowledge. Responsibilities include cash handling, balancing, and adhering to security procedures, with a focus on teamwork and meeting referral goals.

Qualifications

• Excellent customer service skills and ability to handle financial transactions accurately.
• Confidential handling of employee and customer information.
• Develop knowledge of bank products and services to support referrals.
• Ability to read and follow instructions and perform tasks with accuracy.
• Meet referral goals and maintain professionalism in a team environment.

Responsibilities

• Accept and accurately process all financial service transactions.
• Balance cash drawer and adhere to cash handling procedures.
• Answer incoming calls and support Banking Center needs.
• Identify and follow up on referral opportunities and complex issues.
• Maintain knowledge of bank products and services.

Skills

Customer service

Cash handling

Communication

Sales/Referral

Analytical skills

Organization

Problem solving

Attention to detail

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Kentucky seeks a Customer Service Representative (CSR) to handle transactions accurately and provide outstanding customer service as the first point of contact.

The CSR will identify referral opportunities and support Banking Center operations while maintaining confidentiality and product knowledge. Responsibilities include cash handling, balancing, and adhering to security procedures, with a focus on teamwork and meeting referral goals.