Banking Customer Experience Specialist

WesBanco, Inc.; Elizabethtown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco, Inc. in Elizabethtown, KY is seeking a Customer Service Representative (CSR) to provide exceptional service, process transactions, and handle referral opportunities. You will be the first contact for customers and contribute to a positive, secure banking environment.

The CSR role requires handling transactions accurately, maintaining cash drawers, and promoting bank products while protecting customer information in a fast-paced banking center.

Qualifications

• Minimum of 1 year of cash handling, sales or customer service experience preferred.
• Ability to read and comprehend simple instructions and memos.
• Ability to write simple correspondence.
• Ability to present information clearly in one-on-one or small group settings.
• Strong product knowledge for selling and promoting bank products.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Accepts and accurately processes financial service transactions.
• Maintains cash drawer balancing procedures.
• Answer inbound calls and assist customers.
• Promote bank products and referrals.
• Protect confidential information and follow security procedures.
• Develop knowledge of the bank's products and services.

Skills

Customer service

Cash handling

Sales experience

Phone etiquette

Attention to detail

Education

High school diploma or GED

Job description

WesBanco, Inc. in Elizabethtown, KY is seeking a Customer Service Representative (CSR) to provide exceptional service, process transactions, and handle referral opportunities. You will be the first contact for customers and contribute to a positive, secure banking environment.

The CSR role requires handling transactions accurately, maintaining cash drawers, and promoting bank products while protecting customer information in a fast-paced banking center.