Onsite Banking CSR & Referrals Pro

WesBanco; Bowling Green (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

WesBanco in Bowling Green, OH is seeking a Customer Service Representative to be the first point of contact for customers, handling transactions accurately and providing excellent service within the Banking Center.

You will manage cash drawers, maintain security and audit compliance, and actively identify referral opportunities to support banking products and services. Join a team-focused environment that values accuracy and customer satisfaction.

Qualifications

• 1 year of cash handling, sales, or customer service experience preferred.
• Ability to read and write simple correspondence.
• Strong product knowledge for banking services.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains confidentiality of employee information and customer business.
• Contributes in a team environment to service customer needs by answering calls and supporting Banking Center activities.
• Meets established individual referral goals and follows up on referrals.

Skills

Excellent customer service

Cash handling

Cash drawer balancing

Security awareness

Referral opportunities identification

Education

High School Diploma or GED

Job description

WesBanco in Bowling Green, OH is seeking a Customer Service Representative to be the first point of contact for customers, handling transactions accurately and providing excellent service within the Banking Center.

You will manage cash drawers, maintain security and audit compliance, and actively identify referral opportunities to support banking products and services. Join a team-focused environment that values accuracy and customer satisfaction.