Banking Customer Service Pro: Referrals & Transactions

WesBanco Bank Inc.; Parkersburg (WV); On-site; USD 26,000 - 36,000; Full time

Job summary

WesBanco Bank Inc. in Parkersburg, WV is seeking a Customer Service Representative to be the first point of contact for customers. You will accurately process transactions, balance the cash drawer, and uphold security procedures while maintaining confidentiality.

You will identify referral opportunities, support banking center sales, and provide outstanding service to both new and existing customers. Prior cash handling or sales experience is preferred, and a High School Diploma or GED is

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential.
• Contributes in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Completes outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational Proficiency

Security Proficiency

Identify Referral Opportunities

Read and Comprehend Instructions

Write Simple Correspondence

Present Information

Organizational Skills

Multi-tasking

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Parkersburg, WV is seeking a Customer Service Representative to be the first point of contact for customers. You will accurately process transactions, balance the cash drawer, and uphold security procedures while maintaining confidentiality.

You will identify referral opportunities, support banking center sales, and provide outstanding service to both new and existing customers. Prior cash handling or sales experience is preferred, and a High School Diploma or GED is