Banking Customer Service & Referrals Specialist

WesBanco Bank Inc.; Wheeling (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

WesBanco Bank Inc. in Wheeling, WV seeks a Customer Service Representative to provide outstanding service, accurately process transactions, and support referral opportunities while upholding security and confidentiality.

The CSR will be the first contact for customers, handle banking center needs, and contribute to a positive team environment. A minimum of 1 year in cash handling, sales or customer service is preferred, and a high school diploma or GED is required.

Qualifications

• Demonstrates excellent customer service and communication.
• Accurately perform customer transactions.
• Maintain operational and security proficiency.
• Identify referral opportunities.

Responsibilities

• Models the bank's mission, vision, and pledge.
• Accepts and processes all financial service transactions accurately.
• Balances cash drawer and follows cash handling procedures.
• Complies with security and audit procedures.
• Keeps customer and employee information confidential.
• Answer incoming calls and support banking center needs.

Skills

Excellent customer service

Customer transactions

Operational security

Referral opportunities

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Wheeling, WV seeks a Customer Service Representative to provide outstanding service, accurately process transactions, and support referral opportunities while upholding security and confidentiality.

The CSR will be the first contact for customers, handle banking center needs, and contribute to a positive team environment. A minimum of 1 year in cash handling, sales or customer service is preferred, and a high school diploma or GED is required.