Banking Customer Advocate: Transactions, Referrals & Service

wesbancocareers; West Virginia; On-site; USD 30,000 - 42,000; Full time

Job summary

WesBanco in West Virginia is seeking a Customer Service Representative to serve as the first contact for customers, handling transactions and delivering exceptional service. You will identify referral opportunities and guide customers to the right banking products and services.

The role emphasizes accuracy, security, confidential handling of information, and teamwork to support Banking Center success. Prior cash handling or sales experience is preferred and a High School Diploma or GED is

Qualifications

• Excellent customer service skills and professional demeanor.
• Ability to accept and accurately process financial transactions.
• Maintain cash drawer balance and follow cash handling procedures.
• Strong reading, writing, and math abilities.

Responsibilities

• Models the Bank's standards and policies in daily work.
• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and adheres to security procedures.
• Keeps information confidential and follows audit protocols.

Skills

Customer service

Cash handling

Communication

Sales referrals

Education

High School Diploma or GED

Job description

WesBanco in West Virginia is seeking a Customer Service Representative to serve as the first contact for customers, handling transactions and delivering exceptional service. You will identify referral opportunities and guide customers to the right banking products and services.

The role emphasizes accuracy, security, confidential handling of information, and teamwork to support Banking Center success. Prior cash handling or sales experience is preferred and a High School Diploma or GED is