Banking Customer Care & Referrals Specialist

WesBanco Bank Inc.; Clarksburg (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

WesBanco Bank Inc. seeks a Customer Service Representative to provide friendly, accurate service and process banking transactions at the Banking Center.

As the first point of contact, you will handle customer inquiries, balance cash drawer, and ensure security procedures are followed while promoting WesBanco products.

This role requires a High School diploma or GED and at least 1 year in cash handling or customer service.

Qualifications

• Excellent customer service as the primary responsibility.
• Handle financial service transactions with accuracy.
• Maintain confidentiality of employee and customer information.
• Develop knowledge of bank products and services.

Responsibilities

• Accepts and processes all financial service transactions.
• Balances cash drawer and follows cash handling procedures.
• Complies with security and audit procedures.
• Maintains confidentiality of sensitive information.
• Assist customers via phone and in-branch as needed to meet banking center goals.
• Identify referral opportunities and follow up on customer needs.

Skills

Customer service

Cash handling

Sales

Communication

Multi-tasking

Analytical skills

Attention to detail

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. seeks a Customer Service Representative to provide friendly, accurate service and process banking transactions at the Banking Center.

As the first point of contact, you will handle customer inquiries, balance cash drawer, and ensure security procedures are followed while promoting WesBanco products.

This role requires a High School diploma or GED and at least 1 year in cash handling or customer service.