Banking Customer Service & Referrals Specialist

WesBanco Bank Inc.; St. Clairsville (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative to act as the first point of contact for customers, processing transactions accurately and in line with bank policies. The role emphasizes delivering excellent service while identifying referral opportunities and handling routine inquiries.

You'll balance a cash drawer, adhere to security procedures, and support the Banking Center with calls and duties to help meet customer needs while maintaining confidentiality of all information.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of cash handling or customer service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and follows cash handling procedures.
• Maintains security and audit procedures.
• Answer incoming calls and support banking center needs.
• Develops knowledge of bank products and services.
• Identify referral opportunities and route to appropriate line of business.
• Maintain confidentiality of employee and customer information.

Skills

Customer service

Cash handling

Security procedures

Referral opportunities

Communication skills

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative to act as the first point of contact for customers, processing transactions accurately and in line with bank policies. The role emphasizes delivering excellent service while identifying referral opportunities and handling routine inquiries.

You'll balance a cash drawer, adhere to security procedures, and support the Banking Center with calls and duties to help meet customer needs while maintaining confidentiality of all information.