Banking Customer Service & Growth Advisor

WesBanco Bank Inc.; Baltimore (MD); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

17 days PTO

5 days STD

11 annual holidays

Health, dental, vision benefits

401(k) with company match

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional service, open new deposit accounts, and promote bank products while building lasting customer relationships.

The role requires outbound outreach, strong communication, adherence to banking policies, and completion of required compliance training. You will balance cash, handle transactions, and refer customers to internal partners.

Qualifications

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
• Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
• Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
• Strong product knowledge for the level of selling and successfully promoting products expected with position.

Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Initiate conversations to assess the financial needs of Banking Center customers and refer customers to business partners for promotion of bank products and services.
• Accepts and accurately processes all financial service transactions.
• Open new deposit accounts and operate a cash drawer with balancing and cash handling procedures.
• Complies with security and audit procedures.
• Achieve production and referral goals through relationship development activities including customer consultations and onboarding calls.
• Communicate and partner effectively with branch staff to promote a team environment.

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional service, open new deposit accounts, and promote bank products while building lasting customer relationships.

The role requires outbound outreach, strong communication, adherence to banking policies, and completion of required compliance training. You will balance cash, handle transactions, and refer customers to internal partners.