Banking Customer Experience & Growth Advisor

wesbancocareers; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Advisor to foster a positive work environment, provide excellent customer service, and open new deposit accounts. You will identify referral opportunities and support both CSR and sales activities for internal and external partners.

In this role, you will spend time initiating outbound calls focused on onboarding Retail customers, promoting bank products, and expanding customer relationships. Banking knowledge and strong communication are essential.

Qualifications

• High school diploma required.
• Banking experience and ability to promote Bank products preferred.
• Excellent communication and multitasking skills.
• Proficient with Microsoft Outlook and banking software.

Responsibilities

• Open new deposit accounts and process transactions.
• Provide exceptional customer service and resolve issues.
• Identify referral opportunities and promote bank products.
• Conduct outbound calls for onboarding and prospecting.
• Build relationships with customers and internal partners.

Skills

Customer service

Relationship building

Outbound calling

Sales referrals

Banking software

Cash handling

Microsoft Outlook 365

Education

High school diploma

Tools

Banking software

Outlook 365

CRM systems

Job description

WesBanco is seeking a Customer Service Advisor to foster a positive work environment, provide excellent customer service, and open new deposit accounts. You will identify referral opportunities and support both CSR and sales activities for internal and external partners.

In this role, you will spend time initiating outbound calls focused on onboarding Retail customers, promoting bank products, and expanding customer relationships. Banking knowledge and strong communication are essential.