Banking Customer Service & Sales Advisor

wesbancocareers; Kentucky; On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco is seeking a Customer Service Advisor to deliver excellent customer service, open deposit accounts, and refer customers to banking partners. You will engage with customers to assess needs, promote products, and support branch operations.

The role emphasizes outbound onboarding calls, prospecting new Retail customers, and building long-term banking relationships within the community.

Qualifications

• Business development through outbound calling and building a customer base.
• Strong interpersonal and written/spoken communication abilities.
• Ability to clearly explain products and options to customers.
• Solid math, analytical thinking, and problem solving.
• Good judgment and adherence to procedures and security controls.

Responsibilities

• Identify and refer opportunities for bank products and services.
• Open new deposit accounts and process transactions accurately.
• Promote products and services and refer to internal/external partners.
• Maintain cash handling accuracy and daily balance procedures.
• Provide excellent customer service and build relationships with customers.

Skills

Business development

Interpersonal skills

Communication skills

Mathematical skills

Reasoning ability

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Advisor to deliver excellent customer service, open deposit accounts, and refer customers to banking partners. You will engage with customers to assess needs, promote products, and support branch operations.

The role emphasizes outbound onboarding calls, prospecting new Retail customers, and building long-term banking relationships within the community.