Banking Center Customer Advisor & Relationship Pro

WesBanco Bank Inc.; Moundsville (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver outstanding service, open deposit accounts, and proactively promote bank products. You will build relationships, refer clients to partners, and support daily branch operations with a focus on security and accuracy.

In this role you will conduct outbound onboarding calls, identify sales opportunities, and collaborate with internal teams to meet growth targets while maintaining compliance with banking policies.

Qualifications

• Banking is a highly regulated industry with required compliance training.
• Ability to generate new financial relationships through outbound calling.
• Clear verbal and written communication with customers.

Responsibilities

• Open new deposit accounts and handle cash drawer with balancing procedures.
• Provide excellent customer service and promote bank products and services.
• Identify referral opportunities and refer to business partners.
• Conduct outbound calls for onboarding and relationship building.
• Meet production and referral goals through customer consultations and follow-ups.
• Collaborate with branch staff to achieve shared goals.
• Maintain security controls and adhere to audit procedures.
• Explain products to customers and resolve issues professionally.
• Support daily operations including vault duties and cash handling.

Skills

Customer service

Security awareness

Referral opportunities

Relationship building

Product promotion

Business development

Education

High school diploma

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver outstanding service, open deposit accounts, and proactively promote bank products. You will build relationships, refer clients to partners, and support daily branch operations with a focus on security and accuracy.

In this role you will conduct outbound onboarding calls, identify sales opportunities, and collaborate with internal teams to meet growth targets while maintaining compliance with banking policies.