Banking Customer Experience Specialist

Fifth Third Bank; Wixom (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Service Representative in Michigan to deliver outstanding service at Maple Center, Maple M5. You will listen to customers, address questions, and guide referrals to bankers and partners to meet financial needs.

The role emphasizes trust, confidentiality, and adherence to bank policies while maintaining a high standard of ethics and customer care. Walled Lake, MI location supports a dynamic retail banking environment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Regular public contact and adherence to dress code guidelines.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Initiative, sound judgment and problem resolution skills.
• Demonstrates Fifth Third core values and flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions and refer to appropriate partners when needed.
• Follow policies and ensure confidential handling of customer information.
• Maintain accuracy in daily office tasks and balance records per policy.
• Resolve customer issues with professionalism and escalate complex cases to leadership as needed.
• Represent the bank with integrity and uphold the bank's codes of conduct.

Skills

Cash handling

Public interaction

Dress code

Problem solving

Retail policies

Initiative & judgment

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Customer Service Representative in Michigan to deliver outstanding service at Maple Center, Maple M5. You will listen to customers, address questions, and guide referrals to bankers and partners to meet financial needs.

The role emphasizes trust, confidentiality, and adherence to bank policies while maintaining a high standard of ethics and customer care. Walled Lake, MI location supports a dynamic retail banking environment.