Banking Customer Experience Specialist

Fifth Third; Walled Lake (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a Customer Service Representative for Maple M5 in Michigan. The role involves handling cash, serving the public, and guiding customers to the right banking solutions. You will be part of a team focused on a positive customer experience in a fast-paced environment.

Responsibilities include assisting customers, following bank policies, and coordinating referrals to bankers and partners. Flexibility in scheduling and a professional, confidential approach are required.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Customer-facing role with the public; professional appearance required.
• Ability to interact confidently with customers.
• Knowledge of retail policies and procedures is essential.
• Ability to take initiative and exercise good judgment.
• Demonstrate core values: be one bank, accountable, respectful, and inclusive.
• Flexibility in scheduling is needed.

Responsibilities

• Deliver excellent customer service and refer customers to appropriate partners.
• Handle customer questions and provide timely follow-up.
• Maintain confidentiality and follow bank policies.
• Perform daily office duties with the platform team to ensure smooth operations.
• Identify customer needs and route to bankers or business partners for consultations.

Skills

Cash handling

Customer service

Communication

Retail policies

Initiative

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Customer Service Representative for Maple M5 in Michigan. The role involves handling cash, serving the public, and guiding customers to the right banking solutions. You will be part of a team focused on a positive customer experience in a fast-paced environment.

Responsibilities include assisting customers, following bank policies, and coordinating referrals to bankers and partners. Flexibility in scheduling and a professional, confidential approach are required.