Customer Service Representative- Maple M5- Full Time

Fifth Third Bank; Wixom (MI); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Fifth Third Bank is seeking a Customer Service Representative in Michigan to deliver outstanding service at Maple Center, Maple M5. You will listen to customers, address questions, and guide referrals to bankers and partners to meet financial needs.

The role emphasizes trust, confidentiality, and adherence to bank policies while maintaining a high standard of ethics and customer care. Walled Lake, MI location supports a dynamic retail banking environment.

Qualifikationen

• High school diploma or GED required.
• Extensive cash handling experience.
• Regular public contact and adherence to dress code guidelines.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Initiative, sound judgment and problem resolution skills.
• Demonstrates Fifth Third core values and flexibility in scheduling.

Aufgaben

• Provide excellent customer service in all interactions and refer to appropriate partners when needed.
• Follow policies and ensure confidential handling of customer information.
• Maintain accuracy in daily office tasks and balance records per policy.
• Resolve customer issues with professionalism and escalate complex cases to leadership as needed.
• Represent the bank with integrity and uphold the bank's codes of conduct.

Kenntnisse

Cash handling

Public interaction

Dress code

Problem solving

Retail policies

Initiative & judgment

Scheduling flexibility

Ausbildung

High school diploma/GED

Jobbeschreibung

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Customer Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Minimum Knowledge, Skills And Abilities Required

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

Working Conditions

• Normal office environment.
• Extensive viewing of computer screens.

Customer Service Representative- Maple M5- Full Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Walled Lake, Michigan 48390

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.