Customer Care Teller & Referrals Specialist

Fifth Third; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Elk Rapids, Michigan is seeking a Customer Service Representative/Teller who will deliver exceptional service, handle cash, and guide customers to the right financial solutions. You will collaborate with bankers and the platform team to ensure smooth operations and uphold bank policies.

The role requires strong communication, trust, and the ability to balance daily tasks while maintaining confidentiality. Full-time employment with comprehensive benefits is offered.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and customer interaction.
• Knowledge of retail banking policies and procedures.
• Ability to take initiative, make sound judgments, and resolve issues.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Perform daily office and banking platform tasks to maintain efficient operations.
• Maintain accurate balancing records and investigate outages as needed.
• Handle customer questions and escalate complex issues to leadership as required.

Skills

Cash handling

Customer service

Public interaction

Retail policies

Problem solving

Education

High school diploma or GED

Tools

Banking software

Job description

Fifth Third Bank in Elk Rapids, Michigan is seeking a Customer Service Representative/Teller who will deliver exceptional service, handle cash, and guide customers to the right financial solutions. You will collaborate with bankers and the platform team to ensure smooth operations and uphold bank policies.

The role requires strong communication, trust, and the ability to balance daily tasks while maintaining confidentiality. Full-time employment with comprehensive benefits is offered.