Banking Career Growth & Development

Elkrapidschamber; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Fifth Third Bank in Elk Rapids, Michigan, is seeking a Customer Service representative with a strong focus on accuracy, friendliness and cash handling. You will guide customers to the right partners and resolve routine questions while maintaining confidentiality and policy adherence.

This full-time on-site role requires a reliable communicator who can manage multiple tasks, follow procedures, and uphold our risk and service standards in a busy retail banking environment.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred.
• Ability to communicate confidently with the public.
• Ability to follow policies and procedures.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners.
• Handle daily office responsibilities and maintain accurate records.
• Maintain knowledge of bank policies and procedures and stay updated.
• Resolve standard customer questions and escalate complex issues as needed.
• Support referrals to bankers and business partners.

Skills

Cash handling

Customer service

Public interaction

Decision making

Education

High school diploma/GED

Job description

Fifth Third Bank in Elk Rapids, Michigan, is seeking a Customer Service representative with a strong focus on accuracy, friendliness and cash handling. You will guide customers to the right partners and resolve routine questions while maintaining confidentiality and policy adherence.

This full-time on-site role requires a reliable communicator who can manage multiple tasks, follow procedures, and uphold our risk and service standards in a busy retail banking environment.