Banking Customer Care Specialist

Fifth Third; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Consumer Contact Professional to handle customer calls with outstanding service, educate customers about bank products, and guide them to the right solutions. You will use product knowledge to assist, and support cross-selling where appropriate.

The role emphasizes accuracy, confidentiality, and the ability to direct customers to self-service channels, while maintaining strong customer relationships within company policies.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and clear communication.
• Ability to learn bank products and policies and explain them clearly.

Responsibilities

• Handles customer calls in a professional, courteous manner.
• Provides accurate information and explains products and policies.
• Performs data entry and uses computer systems for records and requests.
• Educates customers and promotes self-service channels when possible.

Skills

Customer service

Call center

Telephone communication

Cross-selling

Education

High school diploma or equivalent

Tools

Banking systems

CRM software

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Consumer Contact Professional to handle customer calls with outstanding service, educate customers about bank products, and guide them to the right solutions. You will use product knowledge to assist, and support cross-selling where appropriate.

The role emphasizes accuracy, confidentiality, and the ability to direct customers to self-service channels, while maintaining strong customer relationships within company policies.