Banking Customer Experience Specialist

Fifth Third Bank; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI, is seeking a Consumer Contact Professional I to handle customer calls with outstanding service. You will explain bank products, resolve inquiries, and guide customers to the best service channels.

The role emphasizes accuracy in data entry and adherence to privacy policies. Ideal candidates have strong communication skills, a willingness to learn about products, and prior call center experience.

Qualifications

• High school education or equivalent.
• Data entry and basic computer skills.
• Be able to understand and respond to customer inquiries in one or multiple product categories.
• Excellent customer service skills and the ability to articulate and explain information clearly.
• Previous customer service or call center experience preferred.
• Excellent telephone communication skills are essential.
• Must be able and willing to learn about Bank products and services.
• Good problem solving skills.

Responsibilities

• Handles customer calls in a professional, courteous manner.
• Provides accurate information to the customer and explains products/policies clearly.
• Handles some complex customer inquiries within areas of expertise.
• Makes effort to resolve the customer's question or problem during the call without transferring the customer.
• Educates customers about self-service channels where possible.
• Suggests improvements to processes to improve productivity or customer satisfaction.
• Adheres to policies especially regarding customer confidentiality.
• Continually learning about Bank products and services.

Skills

Customer service

Data entry

Telephone communication

Problem solving

Education

High school diploma or equivalent

Job description

Fifth Third Bank in Grand Rapids, MI, is seeking a Consumer Contact Professional I to handle customer calls with outstanding service. You will explain bank products, resolve inquiries, and guide customers to the best service channels.

The role emphasizes accuracy in data entry and adherence to privacy policies. Ideal candidates have strong communication skills, a willingness to learn about products, and prior call center experience.