Banking Customer Experience Specialist

South Shore Bank; Westwood (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

South Shore Bank in Westwood, MA is seeking a Branch Manager to oversee customer service operations, meet sales and service objectives, and ensure compliance with bank policies. This bilingual? no.

Under general supervision, you will manage daily branch activities and support staff to deliver exceptional service. You will greet customers, open/close accounts, explain products, cross-sell services, process transactions, and handle teller duties when needed.

Qualifications

• Greet customers and provide courteous service; respond to inquiries.
• Explain and cross-sell bank products and services.
• Maintain knowledge of all bank offerings and updates.

Responsibilities

• Greet customers and provide efficient, courteous service in person and by phone.
• Open and close accounts and process a wide variety of transactions.
• Respond to customer inquiries and resolve issues in records.
• May perform teller duties as required.

Skills

Customer service

Cross-selling

Banking product knowledge

Cash handling

Job description

South Shore Bank in Westwood, MA is seeking a Branch Manager to oversee customer service operations, meet sales and service objectives, and ensure compliance with bank policies. This bilingual? no.

Under general supervision, you will manage daily branch activities and support staff to deliver exceptional service. You will greet customers, open/close accounts, explain products, cross-sell services, process transactions, and handle teller duties when needed.