Senior Banker I: Customer Experience Leader

Middlesex Savings Bank; Southborough (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Middlesex Savings Bank in Southborough, MA is seeking a Senior Banker I to deliver exceptional customer service, handle complex transactions, and promote bank products. You will support branch operations and assist management to ensure a positive customer experience at the Southborough branch.

Qualifications include 18+ months banking experience, a high school diploma or equivalent, basic math skills, and strong communication. Notary Public certification must be obtained within 6 months.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• At least 18 months of Banker experience or similar customer service role in banking.
• Solid math skills and strong customer service, sales, and communication abilities.
• Flexibility to work extended and weekend hours; able to sit/stand for long periods; able to lift up to 25 pounds.
• Notary Public designation to be attained within 6 months.

Responsibilities

• Develops customer relationships; promotes bank products/services.
• Deals with a wide range of customer transactions and service requests.
• Supports branch supervisors to deliver excellent customer experience.
• Ensures compliance with policies, risk controls, and regulatory requirements.
• May act as Senior Banker II/III or Assistant Branch Manager in absence of management.

Skills

Customer service

Sales

Communication

Attention to detail

Interpersonal skills

Education

High School Diploma (or equivalent)

Some college

Tools

Microsoft Office

Job description

Middlesex Savings Bank in Southborough, MA is seeking a Senior Banker I to deliver exceptional customer service, handle complex transactions, and promote bank products. You will support branch operations and assist management to ensure a positive customer experience at the Southborough branch.

Qualifications include 18+ months banking experience, a high school diploma or equivalent, basic math skills, and strong communication. Notary Public certification must be obtained within 6 months.