Customer Service Representative

Security Bank; Springfield (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Security Bank is seeking a Customer Service Representative (CSR) who will be a friendly, polished, and dependable face of the branch. The role emphasizes accurate cash handling, daily transactions, and delivering an exceptional customer experience.

No banking experience is required; training will be provided. You will learn banking products, assist customers, and contribute to a professional community bank environment with opportunities for advancement.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• A professional, polished, and approachable demeanor.
• Strong attention to detail and the ability to handle transactions accurately.
• Basic computer skills and the ability to learn new software and technology.
• Dependability, sound judgment, and the ability to maintain confidentiality.
• The ability to work effectively in a fast-paced environment while balancing customer needs and daily responsibilities.

Responsibilities

• Welcome customers and provide friendly, professional, and personalized service.
• Assist customers with everyday banking needs, questions, and transactions.
• Build positive relationships by listening, identifying customer needs, and providing appropriate solutions.
• Handle customer concerns with patience, professionalism, and good judgment.
• Maintain a professional and approachable presence while representing Security Bank in the community.
• Process customer deposits, withdrawals, transfers, loan payments, and other routine banking transactions.
• Receive, count, verify, and balance cash accurately.
• Issue cashier's checks, money orders, and other negotiable items.
• Maintain an accurate cash drawer and complete daily balancing procedures.
• Process transactions using the Bank's teller capture and other banking systems.

Skills

Customer service

Communication skills

Professional demeanor

Attention to detail

Cash handling

Computer skills

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Start Your Career in Banking. Build Skills for Your Future.

Are you someone who enjoys working with people, takes pride in providing excellent customer service, and has an eye for detail? Are you ready to take your customer service experience into a more professional environment with opportunities to learn and grow?

Security Bank is looking for a friendly, polished, dependable, and detail-oriented individual to join our team as a Customer Service Representative (CSR).

You don't need previous banking experience to succeed in this role.

We are interested in individuals with strong customer service skills, cash-handling experience, a professional demeanor, and a willingness to learn. Whether your background is in retail, hospitality, restaurants, customer service, or another fast-paced environment, this could be an excellent opportunity to bring your experience into the banking industry.

As a Customer Service Representative, you will be one of the primary faces of Security Bank. You'll welcome customers, assist with everyday banking needs, handle financial transactions, and help create the positive, professional experience our customers expect.

What You'll Do:

Provide an Exceptional Customer Experience

• Welcome customers and provide friendly, professional, and personalized service.
• Assist customers with everyday banking needs, questions, and transactions.
• Build positive relationships by listening, identifying customer needs, and providing appropriate solutions.
• Handle customer concerns with patience, professionalism, and good judgment.
• Maintain a professional and approachable presence while representing Security Bank in the community.

Process Banking Transactions Accurately

• Process customer deposits, withdrawals, transfers, loan payments, and other routine banking transactions.
• Receive, count, verify, and balance cash accurately.
• Issue cashier's checks, money orders, and other negotiable items.
• Maintain an accurate cash drawer and complete daily balancing procedures.
• Process transactions using the Bank's teller capture and other banking systems.
• Assist customers with safe deposit box access and routine account maintenance.

Build Customer Relationships

• Learn about Security Bank's products and services to better assist customers.
• Recognize opportunities to help customers with additional banking needs and make appropriate referrals.
• Introduce customers to other bank professionals when their needs require additional assistance.
• Support branch goals through excellent service, relationship-building, and meaningful customer interactions.

Support Branch Operations & Security

• Follow established banking procedures, security protocols, and regulatory requirements.
• Maintain accurate customer records, signature cards, and other account documentation.
• Assist with ATM balancing and maintenance.
• Recognize and report potential fraud, suspicious activity, identity theft, and other unusual customer activity.
• Protect confidential customer information and maintain the security of the Bank's systems and processes.

What We're Looking For:

We believe great bankers can come from a variety of professional backgrounds. The right person will bring a strong foundation in customer service, professionalism, and accuracy, along with the desire to learn a new industry.

Required Qualifications:

• High school diploma or equivalent.
• Strong customer service and communication skills.
• A professional, polished, and approachable demeanor.
• Strong attention to detail and the ability to handle transactions accurately.
• Basic computer skills and the ability to learn new software and technology.
• Dependability, sound judgment, and the ability to maintain confidentiality.
• The ability to work effectively in a fast-paced environment while balancing customer needs and daily responsibilities.

Preferred Qualifications:

• Previous cash-handling experience, including balancing a cash drawer or reconciling transactions.
• Experience in retail, hospitality, restaurant service, financial services, or another customer-facing environment.
• Previous banking or teller experience.
• Experience identifying customer needs and making product or service recommendations.

Previous banking experience is not required.

We are willing to train the right candidate who demonstrates professionalism, excellent customer service, accuracy, and a strong work ethic.

Is This Opportunity Right for You?

This position may be a great fit if you:

• Enjoy working directly with people and creating positive customer experiences.
• Take pride in being professional, dependable, and detail-oriented.
• Are comfortable handling money and understand the importance of accuracy.
• Can communicate confidently and respectfully with a variety of customers.
• Enjoy learning new things and developing new skills.
• Are looking for an opportunity to move into a professional banking environment and build a long-term career.

Why Consider Security Bank?

• A career, not just a job: Begin building a foundation in banking with opportunities to develop new skills and explore future career paths.
• Professional environment: Bring your customer service experience into a professional financial services setting.
• Training and development: Learn banking operations, financial products, customer relationships, and industry regulations through hands-on training.
• Opportunities for advancement: Develop the knowledge and experience to pursue future opportunities in Universal Banking, lending, branch leadership, operations, and other areas of the Bank.
• Meaningful customer relationships: Help customers with important financial needs and become a trusted resource in their banking experience.
• Community involvement: Work for a community bank that values personal relationships, local connections, and exceptional service.

Our Values:

At Security Bank, we value community commitment, accountability, customer-focused service, teamwork, and results. We look for employees who take pride in their work, treat others with respect, and contribute to the success of the entire organization.

Additional Information:

This position operates in a professional branch environment and requires the ability to sit or stand for extended periods, use a computer and other banking equipment, perform repetitive hand and wrist movements, and move throughout the branch. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Other duties and responsibilities may be assigned as business needs change.

Security Bank is committed to providing equal employment opportunities to qualified applicants.