Banking Customer Experience Specialist

Northwest Financial Corp.; Sioux Center (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Financial Corp. in Sioux Center, IA is seeking a customer-focused team member to process teller transactions and assist clients with financial needs.

The role emphasizes accuracy, compliance with laws, and building community relationships while delivering friendly service and promoting bank products.

No supervisory responsibilities; training and growth opportunities in a community banking environment.

Qualifications

• High school diploma or GED required; one year of experience preferred.
• Strong verbal and written communication skills; ability to read and interpret general documents.
• Experience handling cash and wearing a customer-service mindset.

Responsibilities

• Process customer transactions accurately and efficiently.
• Develop relationships to understand customer needs and offer appropriate services.
• Maintain compliance with federal, state and local laws and bank policies.
• Provide backup support for related positions and assist with audits and examinations.
• Represent the bank professionally in the community and participate in meetings.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High school diploma or GED

Job description

Northwest Financial Corp. in Sioux Center, IA is seeking a customer-focused team member to process teller transactions and assist clients with financial needs.

The role emphasizes accuracy, compliance with laws, and building community relationships while delivering friendly service and promoting bank products.

No supervisory responsibilities; training and growth opportunities in a community banking environment.