Banking Customer Care Specialist I

Northwest Financial Corp; Sioux Center (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Financial Corp is seeking a customer-focused teller to process transactions accurately and provide courteous service. You will build relationships, demonstrate product knowledge, and support compliance with financial regulations while handling daily cash and transactions.

The role emphasizes reliable cash handling, strong communication, and willingness to assist across banking functions within a community financial institution.

Qualifications

• High school diploma or GED preferred.
• One year of previous experience preferred.
• Previous cash handling and customer service experience preferred.

Responsibilities

• Process customer transactions accurately and professionally with prompt, courteous service.
• Develop customer relationships to share product knowledge and services.
• Handle banking transactions in line with established processes and procedures.
• Act as a backup for other positions and perform additional duties as assigned.
• Maintain compliance with federal, state and local laws and regulations.
• Support examinations, audits and third-party reviews as needed.

Skills

Verbal communication

Written communication

Cash handling

Customer service

Problem solving

Education

High school diploma or GED

Job description

Northwest Financial Corp is seeking a customer-focused teller to process transactions accurately and provide courteous service. You will build relationships, demonstrate product knowledge, and support compliance with financial regulations while handling daily cash and transactions.

The role emphasizes reliable cash handling, strong communication, and willingness to assist across banking functions within a community financial institution.