Banking Customer Service & Transactions Specialist I

Reliabank Dakota; Sioux Falls (SD); On-site; USD 34,000 - 52,000; Full time

Job summary

Reliabank Dakota in Sioux Falls seeks a Customer Service Representative to handle teller transactions, open new accounts, and assist customers with banking needs. The role emphasizes accuracy, courtesy, and cross-selling of bank products.

CSRs progress through levels based on experience, with responsibilities expanding to include more complex service and sales tasks. Occasional travel to other branches may be required.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of related customer service experience preferred.
• Occasional travel to other branches required.

Responsibilities

• Perform banking transactions including deposits, withdrawals, money orders, loan transactions, certificates of deposit and IRA accounts.
• Greet and assist customers; answer the phone; explain services and refer customers to appropriate staff.
• Open new accounts in accordance with bank policies and procedures.
• Prepare and maintain the lobby area, record night and mail deposits, balance cash drawer and rotate proof.
• Cross-sell bank products by informing customers of services and promotions.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Reliabank Dakota in Sioux Falls seeks a Customer Service Representative to handle teller transactions, open new accounts, and assist customers with banking needs. The role emphasizes accuracy, courtesy, and cross-selling of bank products.

CSRs progress through levels based on experience, with responsibilities expanding to include more complex service and sales tasks. Occasional travel to other branches may be required.