Bank Teller & Customer Experience Pro

Security National Bank; Sioux City (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Security National Bank in Sioux City, IA is seeking a Customer Service Representative (Bank Teller) to serve as the bank’s front-line ambassador, delivering stellar service and promoting bank products through referrals.

The ideal candidate has a head for numbers, strong organizational skills, attention to detail, and the ability to process transactions accurately and quickly while maintaining a friendly, professional demeanor.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience.
• Customer service experience.
• Accuracy and meticulous attention to detail required.
• Excellent oral, written, and interpersonal communication skills.
• Ability to navigate multiple computer systems and Word and Excel.
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
• Team-oriented and the ability to work collaboratively across all levels of the organization.
• Service-oriented, polite, and respectful.
• Advanced problem-solving and analytical skills.
• Ability to take direction and instruction and follow through independently until project completion.

Responsibilities

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Skills

Vault

Teamwork

Telephone

Problem Solving

Honesty

Deposit

Computer

Communication

Customer Service

Cash Handling

Banking

Balancing

Accuracy

Education

High school diploma or equivalent

High School or better

Tools

Word

Excel

Job description

Security National Bank in Sioux City, IA is seeking a Customer Service Representative (Bank Teller) to serve as the bank’s front-line ambassador, delivering stellar service and promoting bank products through referrals.

The ideal candidate has a head for numbers, strong organizational skills, attention to detail, and the ability to process transactions accurately and quickly while maintaining a friendly, professional demeanor.