Banking Customer Experience Specialist

The Greater Scranton Chamber of Commerce; Moscow (Lackawanna County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Greater Scranton Chamber of Commerce seeks a Customer Experience Associate to act as a frontline ambassador for a local bank. You will deliver friendly, accurate service while processing deposits, withdrawals, and payments, and assist customers with banking needs.

You will also support product promotions, resolve issues promptly, and maintain compliance with bank policies. Strong attention to detail and confidentiality are essential.

Qualifications

• High school diploma or equivalent.
• Prior cash handling and customer service experience preferred.
• Ability to multitask in a fast-paced environment with accuracy.

Responsibilities

• Process deposits, withdrawals, check cashing, and loan payments with accuracy.
• Handle cashier’s checks, money orders, and other payments.
• Greet lobby customers and provide courteous, solution-oriented service.
• Identify cross-sell opportunities and support product promotions.

Skills

Attention to detail

Multitasking

Team collaboration

Confidentiality

Typing skills

Driver’s license

Education

High school diploma or equivalent

Job description

The Greater Scranton Chamber of Commerce seeks a Customer Experience Associate to act as a frontline ambassador for a local bank. You will deliver friendly, accurate service while processing deposits, withdrawals, and payments, and assist customers with banking needs.

You will also support product promotions, resolve issues promptly, and maintain compliance with bank policies. Strong attention to detail and confidentiality are essential.